- Free delivery on all IRL AND UK orders over €50
- Next day delivery to Ireland - €6.95
- Northern Ireland and Mainland UK - €6.95 – allow between 3-5 working days
- EU - €9.60 – allow between 5-7 working days
- Rest of the World – €10.60 allow between 5-7 working days
** The above delivery rates are calculated on parcel weights of up to 5kg for Ireland, Northern Ireland and Mainland UK. For EU and the Rest of the World the above delivery rates are calculated on parcels up to 2kg in weight. For parcels heavier than these weights there will be an increased delivery charge per kilo that will be calculated on your order on our 'Checkout' page. At this stage of your purchase you will still be given a choice to proceed or not with your order so please make sure you are happy with the delivery charge if you feel your purchase has exceeded the outlined weights.
Purchasers are responsible for import duties and taxes, which may be levied once a shipment reaches your country. Old Rectory is not responsible for any additional charges for customs clearance. If you wish to find out more information please contact your local Customs and Excise office.
**International shipments that are subject to cross-border inspections by customs authorities may cause a delay in delivery Old Rectory cannot be held responsible for this delay.
Damages and loss in transit
We endeavor to provide beautiful products that are delivered to you in pristine condition. However, occasionally things get lost or damaged in transit. If you do not receive goods ordered within 30 days of the date on which you ordered them please inform us of this by email of telephone. We have no obligation to retrieve or replace your goods unless you notify us. If this happens to you please advise us within 60 days of the date on which you ordered your goods and we will endeavor to recover your lost goods or replace your goods. As we only ship goods that are to our knowledge of the highest quality we would require your efforts in trying to recover costs from our chosen carrier if your goods arrive damaged due to battered transport. If you receive damaged goods please retain all relevant documentation so that an insurance claim can be made against our carrier's insurers. If you receive a battered parcel please note this fact on your delivery docket where possible. If the parcel that you receive is damaged so that you cannot retrieve the goods please sign for it as 'Damaged package. Good not yet inspected'. Whatever the circumstances please contact us by email or telephone as soon after delivery as possible so that we can arrange replacement goods.
Returns, Refunds and Cancellations
If you were not satisfied with the items ordered, you may receive a full refund or exchange within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging merchandise. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. In the case of faulty goods or goods damaged in transit we will reimburse you in full (the cost of the product and postage). In the case of non-faulty goods we will reimburse you for the cost of the product only. Please insure that these products are returned to us in their original condition and in their packaging.
**Please note that we can change or cancel an order up until it is dispatched.
Prior to returning an item we request that you contact us to receive a Return Merchandise Authorisation (RMA) number to ensure the item is accurately tracked. To receive a RMA number, email us at firstname.lastname@example.org or call +353 86 8970868 or +353 86 288 7251. Please complete the returns form provided with the order including the RMA number and detail if you would like a refund or an exchange for an alternative item or size to be sent, and include this with your returned item.
Please send all returns to Old Rectory. The Old Rectory, Dunganstown, Wicklow, Ireland. For further details concerning returns or refunds please contact us at Old Rectory on 00353 86 8970868 or +353 86 288 7251
**Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Old Rectory online order returns will not be accepted by resellers of our products.